FAQs

Unfortunately at this stage we can only deliver within Australia. 

Yes, you do need to set up an account to purchase from TLC online as it is much easier for us to support you in case something goes wrong.

You can opt out of receiving promotional communications by clicking the 'unsubscribe' found at the bottom of all emails we send you. Alternatively, you can email us at marketing@theluckycharm.com.au. 

Shipping cost is calculated based on how far away you are located from the closest store which you are buying from.
Shipping breakdown:

• Within 0 - 25km - $9.95
• Within 25 - 50km - $12.95
• Over 50km - 14.95
• Orders overs $100.00 - Free shipping 

NOTE: We currently do not ship internationally.

Most orders will arrive within 7 - 10 working days. If you order is taking longer than expected, please contact the store which dispatched your order. The store name and contact details can be found on your invoice. 

During busy seasons such as Christmas, delivery times may be slightly longer. 

 

There’s no need to be nervous, we have robust and effective systems in place to ensure accuracy of packing, speed of service and exceptional customer service throughout this process.

If you still feel at unease, give us a call on 1300 582 592 to discuss your options.

The Lucky Charm website currently only accepts payment via PayPal. Your Credit Card will be charged at the time you confirm your order. Learn more about PayPal Australia here.

Once you’ve completed the checkout process, you will receive an order confirmation email. This email will confirm items purchased and amount you have been charged.

Cancellation of online orders varies depending on the stage of the order process and type of products ordered. To find out whether you can cancel your order please contact The Lucky Charm store that packed your order as soon as possible (contact details can be found on the order confirmation).

In the unlikely event an item was missing from your package when you received it please contact The Lucky Charm store that packed your order (contact details can be found on the order confirmation). Please make claims within 7 days of receiving your package.

In the rare occasion we packed an item which was not what was ordered, your item can be returned within 14 days of delivery, if the item is in the original condition and packaging. Returns must be made in person to the store that processed your order.

For queries regarding your order please contact The Lucky Charm store that processed your order (contact details can be found on the order confirmation).


If you are having difficulties using the website, please email us at info@theluckycharm.com.au or call us on 1300 582 592 from 8:00am – 4:00pm Monday to Friday WAST (excluding public holidays).

If you have forgotten your password simply click on the 'Have you forgotten your password' link (or here) on the login screen and a temporary password will be sent to your email address. We recommend updating your password to something more secure and memorable as soon as convenient.